![]() ![]() (The star symbol should be your username) Users/****/Library/Application Support//key If your program is Mac version, please delete the key file in the following path before proceeding with the following steps: Should I login into WhatsApp in the original device when transfering the data? If no, please try again after downloading iTunes.Īlso please make sure you are using the latest version of our program. If yes, please completely uninstall iTunes and its components on the computer and reinstall it, then try to reconnect your iOS device again. You can disconnect and reconnect again by several times to see if it can be recognized.įor iOS device users, please check whether iTunes has been installed on your computer.
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